Accomplishments

 

 

  • Provided troubleshooting to product and tech ops teams driving successful resolutions without rework.
  • Served as a trusted advisor to the Executive teams in reallocating Administrator rights in 5 orgs in 5 different industries.
  • Advise and mentored product teams on Salesforce best practice, including technical resources and functional delivery to the business.
  • Implemented 4 teams across Service Cloud in less than 10 months.
  • Implemented Salesforce Org in entirety on Lightning. (30 user licenses)
  • Successfully trained over 800 managers, sales reps, technicians, and support staff on Salesforce which resulted in improving service levels by 10%, improved operations processes and increased customer satisfaction