Accomplishments

  • 2017 Dreamforce Speaker
  • 5x Salesforce certified, Admin 201, Admin 211, App Builder Dev 402, Sales Cloud Consultant and Service Cloud Consultant.
  • Over 200 Trailhead Badges
  • Leader of the Salesforce Phoenix Women In Tech User Group for 3 years
  • Core Steering Committee Leader for the augural WITness Success Conference.
  • Session Leader for Salesforce Certification Study Group Advance Admin 211 for 2 years.
  • First to obtain Salesforce Academic Alliance Educator Badge
  • Helped to further Salesforce careers by partnering with Salesforce Academic Alliance and University of Phoenix for 3 workshops for Business Specialist, Admin 201 and Dev 402.
  • Spoke on the Salesforce Academic Alliance Career Panel for University of Phoenix.
  • Invited on the Salesforce Admin Podcast
  • Showcased in the Salesforce University site and the Salesforce Certified Professionals Group

 

 

  • Provided troubleshooting to product and tech ops teams driving successful resolutions without rework.
  • Served as a trusted advisor to the Executive teams in reallocating Administrator rights in 5 orgs in 5 different industries.
  • Advise and mentored product teams on Salesforce best practice, including technical resources and functional delivery to the business.
  • Implemented 4 teams across Service Cloud in less than 10 months.
  • Implemented Salesforce Org in entirety on Lightning. (30 user licenses)
  • Successfully trained over 800 managers, sales reps, technicians, and support staff on Salesforce which resulted in improving service levels by 10%, improved operations processes and increased customer satisfaction